Refund policy

1. Return Eligibility
 
We accept return requests within 14 calendar days after your order is delivered.
To be eligible for a return, your item must be unused, unopened and in its original packaging. Due to hygiene and personal care product regulations, press-on nails that have been opened, tried on or used are not eligible for return or exchange.
 
2. Non-Quality Issues
 
If you request a return or exchange for reasons such as wrong size, personal dislike or style mismatch:
 
- Return shipping fee will be borne by the buyer.

- Original shipping fee is non-refundable.

- We offer one free size exchange service per order; the buyer only needs to cover the return and reshipping postage.
 
3. Quality & Wrong Order Issues
 
If you receive damaged items, wrong products, or products with obvious manufacturing defects:
 
- Please contact us within 48 hours after delivery and provide clear photos of the product and outer package.

- After verification, we will arrange a free reshipment or issue a full refund for you. You do not need to return the original item.
 
4. Refund Process
 
Once your return request is approved, the refund will be processed to your original payment method within 3–7 business days. The actual arrival time depends on your card issuer or payment platform.
 
5. Special Notes
 
1. Slight color difference and minor detail variations are normal for 100% handmade products, which do not count as quality defects.

2. Custom-made / personalized nail sets are final sale and cannot be returned or exchanged.

3. Delivery delays caused by customs inspection, holidays or weather are not within our control and do not qualify for refund.

4. If you refuse to accept the package upon delivery, original shipping cost and return freight will not be refunded

3. Delivery delays caused by customs inspection, holidays or weather are not within our control and do not qualify for refund.

4. If you refuse to accept the package upon delivery, original shipping cost and return freight will not be refunded